Frequently Asked Questions
How many people does each tent accommodate?
Our small tent can sleep up to six sleeping bags or three twin beds. Our large tent can sleep up to 11 sleeping bags, six twins, or a queen and two twins.
How much space do I need?
Our small tent is 8.5 feet tall and 13 feet wide, with an extra six feet required for support ropes. Our large tent is 11.5 feet tall and almost 20 feet wide, with an extra six feet required for support ropes. If the ground cannot accommodate stakes, we can setup indoors using sandbags or tree stumps for an additional charge. Please make sure the ground is dry and free of sticks, stones, and animal waste.
What about cold nights?
The overnight package includes a sheet set, pillow, throw blanket, and light comforter for each mattress. We recommend sleeping bags and/or extra blankets for colder nights. We can provide space heaters, fans, and extension cords for an additional charge.
What happens after I inquire?
We will contact you promptly to discuss the details of your event before booking. We will discuss add-ons and special requests and provide a contract up front so there’s no surprises.
How far in advance should I book?
We encourage you to book as soon as possible to secure your preferred date. You may book up to one year in advance. Keep in mind that spring and fall are our popular seasons.
Is a deposit required to book?
A 50% deposit is due upon booking to secure your date, and the remaining 50% is due prior to the delivery date. Custom payment plans are available for large events with five or more tents.
What does delivery and pick-up look like?
Our delivery window is 9am - 2pm, and our pick-up window is 11am - 5pm. We set up and tear-down everything so you can sit back and relax. Let us know if you need specific timing arrangements and we will do our best to accommodate.
What if I need to cancel?
You will receive a full refund if you cancel more than 14 calendar days prior to the scheduled delivery date.
What if I need to reschedule?
If you need to reschedule, your deposit can be applied to a new booking date of your choice, pending availability.
What if it rains? Will I get my money back?
Our tents are wind- and water-proof, so cancellation isn’t necessarily the only option. Many of our guests have enjoyed cozying up under our canvas. However, in the event of heavy weather, your deposit can be applied to a future booking date of your choice, pending availability.
Can you deliver tents outside of the Fresno/Clovis area?
Atlas Tent Co. is a fully mobile service ready to hit the road. Delivery to any location within 25 miles of Downtown Fresno is free, with a graded charge added for travel outside that radius.
What is your pet and smoking policy?
Pets are allowed in and around the tent, but please refrain from allowing your pets on any furniture or beds. No smoking is allowed inside the tent. A cleaning fee will be assessed for leftover hair, fur, stains, and odors, up to the full replacement cost.
Who is liable for damage?
Any damaged property including but not limited to tents, rugs, furniture, bedding, and decor will be the responsibility of the customer to replace at current retail value. We thank you for treating our rentals with care.
Anything we didn’t cover? Send us an email with any additional questions.